Troubleshooting

My trainer will not connect

Make sure the trainer is powered on and not already connected to another app or device; a trainer can usually only hold one Bluetooth connection at a time. Move closer to reduce interference, then scan again from the sensor pairing screen.

My browser cannot use Bluetooth

The web build can only pair a trainer in Chrome or Edge on desktop or Android, because those are the only browsers that support Web Bluetooth today. Safari and Firefox cannot pair a trainer; use the Windows, Android or Linux app instead if you use one of those browsers.

My ride did not upload to Strava

Uploads happen in the background and retry automatically, so a slow connection usually resolves itself within a few minutes. Check that your Strava connection is still authorized in settings; disconnecting and reconnecting Strava fixes most upload failures.

My login code never arrived

Check your spam folder first. Codes expire after 10 minutes, so request a new one if a few minutes have passed. If codes never arrive at all, your email provider may be blocking automated mail; try a different address.